Ombudsman - Complaint Handling Process

If you have concerns about your policy, your claim or our service we want to hear from you.  We are committed to resolving customer complaints quickly, efficiently and fairly. 

The first step in resolving your concerns is to contact your broker or your agent.  They can offer independent advice and act on your behalf when dealing with the appropriate person who is responsible for your business. 

If you are not satisfied with the outcome you may escalate your concerns to the company Ombudsman. 

The role of the Ombudsman is one of liaison, assisting you through the complaint handling process at Echelon General Insurance Company.  The Ombudsman investigates complaints and is concerned with the rights of every person.

Echelon General Insurance Company’s Ombudsman is:

Anna Caron
Chief Compliance Officer
Echelon General Insurance Company
Suite 300, 2680 Matheson Blvd East
Mississauga, ON
L4W 0A5

Echelon General Insurance Company is a member of the General Insurance OmbudService.